Customer Acquisition and Experience ManagerRequisition ID: req7763Employment Type: Permanent Full-Time
At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australian. Our end goal is that people are empowered to do what they need to, and importantly, what they want to.In this great new opportunity as our Customer Acquisition and Experience Manager your focus will be in driving community growth by leading our customer sales team, fostering a performance-led culture and developing the best customer experience possible.Some of what you’ll be championing: Unlock new opportunities to drive growth throughout the customer experience in key areas such as customer demand, website conversion, new customers, customer product/service expansion, and retention. Partner with other Transformation team members to lead and execute new pilots that drive commercial and community growth.Create customer journey dashboards with views on daily and monthly KPI performance across the sales and customer journey.Codify our sales team processes and bring them to life in an easily digestible and sustainable fashion. Partner with our IT and data teams to develop the best end-user experience for our sales staff and customers.Own the budget for all sales experience-related areas and activities, develop and drive pipeline queues, creating an ‘always on’ sales environment, drive innovation in the hunt for new products and services to exceed customer expectations. Drive sales analysis and reporting to leadership as well as assist in the setup implementation and reporting of NPS and CSAT measures for sales, service and delivery teams.And more….What in it for you? A competitive starting salary with the incentive of NFP salary Packaging of $15,900 and an entertainment allowance of $2,650. Work 40 hours per week and accrue one rostered day off (RDO) per month – that’s 12 additional days of leave per annum.Grow through professional development opportunities and secondments working with some of the brightest minds in Australia.Feel the satisfaction of seeing your customers’ needs met and working with purpose every day.Work in a supportive community culture in our Welcome Centre. Free onsite parking at our North Ryde Office.Interested? Ready to shape the future of a leading Not for Profit and join our team of change makers? Apply online today. New Horizons is a client safe organization. Employment is subject to National Police check, Working with Children check, NDIS Worker Check and Covid Vaccination in line with health orders. New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.
At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australian. Our end goal is that people are empowered to do what they need to, and importantly, what they want to.
In this great new opportunity as our Customer Acquisition and Experience Manager your focus will be in driving community growth by leading our customer sales team, fostering a performance-led culture and developing the best customer experience possible.
Some of what you’ll be championing:
What in it for you?
Interested? Ready to shape the future of a leading Not for Profit and join our team of change makers? Apply online today.
New Horizons is a client safe organization. Employment is subject to National Police check, Working with Children check, NDIS Worker Check and Covid Vaccination in line with health orders.
New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.
New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.
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