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Direct Service Manager

Requisition ID: req7783
Employment Type: Permanent Full-Time


We create employee experiences that support and empower our people and have been doing so for over 55 years. At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians.

We have exciting opportunity available for a Direct Service Manager based in Ashfield, on a full-time basis.

As a Direct Service Manager you'll provide leadership to a team of support workers delivering services across Inner West Sydney. You will ensure we deliver a high quality person centred and recovery focused customer experience on programs which can include families who have background as refugee or asylum seekers and people experiencing mental ill health.

Key responsibilities will include:

  • Developing the team by creating an environment that encourages ideas, quality improvement and reflection on performance
  • Ensure employee resources, brokerage and other expenditure aligns to budgets
  • Effective management of customer plans to ensure efficient and compliant claiming of funds within required time
  • Engage and support service excellence initiatives including quality checking, Customer Representative Councils, customer experience strategies etc
  • Proactively seek innovative ways to support customer journey

Skill and Experience

As well as being a person-centred super star you'll have:

  •  Qualifications in Mental Health, Social Work, Social Welfare or other relevant social science or behavioural disciplines,
  • Comprehensive knowledge of person-centred principles and outcomes focused support with a passion for supporting the Human Rights of people with a disability and /or mental illness,
  • Demonstrated understanding of mental health issues and understanding of issues affecting refugees / asylum seekers beneficial,
  • Ability to develop appropriate relationships, internally and externally, associated with the role and that benefit both the customers and the organisation,
  • Proven experience developing creative solutions to overcome day to day challenges with the ability to manage critical incidents, lead under pressure while maintaining resilience,
  • Well-developed interpersonal and communication skills to build and maintain effective relationships.

At New Horizons we offer salary packaging up to $15,900.00 pa, and an entertainment allowance of $2,650.00, Wellbeing Initiative Partnership for our Employees. We provide Employee Assistance Programs providing counselling services. We are committed to developing you with internal and external leaving and workplace mentoring.

How to Apply

 If you can see yourself in this rewarding role, please apply online today.

Please note you will require a police check, a Working with Children Check (WWCC) and a NDIS Worker Screening Check to work at New Horizons.

New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. We also want to give you opportunities to develop. We encourage applications from people with culturally and linguistically diverse backgrounds.