At New Horizons, we
are passionate about creating a unified organisation where our teams work
seamlessly together to deliver exceptional outcomes.
This exciting new position at New Horizons has been recently created following
our recent company restructure.
What’s in It for
You?
Professional
Development: Opportunities for continuous learning and career growth.
Supportive Team Environment: Work with a collaborative and motivated team.
Innovative Culture: Be part of a forward-thinking organization that values
creativity and innovation.
Flexible Work Arrangements: Enjoy a balance between work and personal
life.
Community Engagement: Make a positive impact in the local community.
Diverse and Inclusive Workplace: Work in an environment that values
diversity and inclusion.
Why Join New Horizons?
We’re committed to creating a workplace that supports your growth, work-life
balance, and overall well-being. Here’s what you’ll enjoy:
Salary Packaging: Up to $15,900 annually, maximizing your take-home pay.
Entertainment Allowance: An additional $2,650 annually for dining,
holidays, and more.
Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day
weekend every month!
Clinical Supervision & Peer Support: A collaborative environment to
thrive professionally.
Development Opportunities: Build your skills through internal and external
training.
The Opportunity
We seek a dynamic
and experienced Customer Engagement Lead to build strong relationships
with customers at a local level. You will bring back a personal touch to our
customer and employee experience and drive commercial and community
growth.
The role focuses
on the end-to-end management of our customer journeys, from first contact to
onboarding to continued connection and retention.
You will partner
with other key customer experience teams, such as service delivery, finance,
rostering, and marketing to ensure an incredible experience for all new and
current customers.
You will find the
right products and service solutions to fit each customer’s unique needs,
wants, dreams, goals, and preferences. This includes calling and meeting with
new potential customers and current customers and their teams (support
coordinators, allied health specialists, family, etc.) to better understand
their support needs, and then providing product and service options that meet
these needs – walking them through one of our homes, connecting them with
appropriate support services.
To be successful
in this role, you will have:
• Proactive
Approach: Demonstrated ability to take initiative and drive actions to
completion.
• Adaptability: Proven experience operating effectively in environments
characterized by high levels
of ambiguity and change.
• Problem-Solving: Strong analytical skills with a track record of resolving
complex issues.
• Customer-Centric Attitude: Commitment to delivering exceptional customer
service and
maintaining a positive, solution-oriented mindset.
• Communication Skills: Excellent written and verbal communication
abilities.
• Attention to Detail: High level of accuracy and thoroughness in all
tasks.
• Business Objective Focus: Ability to align efforts with established business
goals, particularly
regarding new customer acquisitions.
• Time Management: Exceptional organizational skills to manage time efficiently
and meet deadlines.
• Priority Management: Capability to handle multiple, competing priorities
effectively.
• Team Collaboration: Strong team player with the ability to work
collaboratively.
• Risk Management: Willingness to take calculated risks to achieve business
objectives.
• Integrity: High ethical standards and integrity in all professional
interactions.
• Leadership: Experience in leadership and coaching within a sales/service
environment is
advantageous.
Pre-employment
Checks:
National
Disability Insurance Scheme Worker Check
Working with Children Check (or any equivalent check available in the State or
Territory in which your employment is based)
National Police
Background Check that discloses your suitability to have unsupervised contact
with vulnerable groups of people.
If this sounds
like you……. Please apply directly